Refund policy

30-DAY RETURNS — FREE RETURNS WORLDWIDE

We offer free returns worldwide. If you are not satisfied with your purchase, contact us within 30 days after delivery to request a return.

Returned items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase. Items damaged through use are not eligible for return unless they were defective when received or applicable law requires otherwise.

Please contact us before sending an item so we can confirm eligibility and provide free return shipping instructions and the correct return address. Returns sent without prior authorization may not be accepted.

After we receive and inspect the returned item, approved refunds are issued to the original payment method. Processing time may vary by bank or payment provider.

For damaged, defective, or incorrect items, contact us as soon as possible and include your order number and photos where relevant. This policy does not limit any statutory consumer rights.

To start a free return, use our contact form at https://www.amberjewelryshop.com/pages/contact-us, email gintarebnt@gmail.com, or call +370 607 03168.